11 Service Agreement Summary

11.1 Introduction

We believe that it is important as a patron of our services that you have a clear understanding of what your obligations and responsibilities will be.

For detailed information regarding your package or subscription, please refer to the agreement itself (See 12, “Service Agreement”); this is a summary document for reference only and does not contain specific information.

11.2 Tuition

a) Tuition is given and received over the period specified in the description of your package or subscription.

b) The period in which lessons are received may not conform with school terms.

c) Da Capo Academy tutors will give lessons at the time and location specified in your package or subscription.

11.3 Payment of fees

Payment of your invoiced fees should be received at point of sale.

11.4 Lesson timetable

a) Before the first lesson of your package or subscription, you will receive written confirmation of the dates and times of all lessons in that package or subscription.

b) You will be notified of holiday breaks in due course.

11.5 Missed lessons

a) You will be charged for any lessons that are not attended.

b) 24-hours’ notice must be given for a lesson cancellation.

c) If a lesson is cancelled by your teacher, you may choose between:

d) carrying the lesson forward;

e) receiving a replacement lesson;

f) or, receiving a refund of the lesson fee.

11.6 Examinations, competitions and public performances

Learners will not be entered for any examination, competition or public performance without the prior consent of all parties involved (tutor, parent and learner).

11.7 Termination of tuition

a) This agreement may be ended at any time; please refer to your package or subscription agreement for more details.

b) Where fees are not paid on time, we reserve the right to terminate this agreement.

c) This agreement must be ended by cancelling your package or subscription; please refer to your package or subscription agreement for more details.

11.8 Conduct

If in your tutor’s opinion, they feel unable to continue tuition due to unreasonable conduct this contract may be terminated. Fees for any outstanding lessons may not be refundable.