13 Billing Policy

13.1 Introduction

Da Capo Academy recognises the importance of a structured and fair Billing and Cancellation policy. This policy outlines the studio’s position on billing and cancellation in all aspects of operation including the payment, cancellation and refund of tuition services provided to learners and/or parents and legal guardians.

13.2 Statement of policy

It is the policy of Da Capo Academy to ensure that sufficient notice is given to learners and/or parents and legal guardians before any action pertaining to payment, cancellation or refund is initiated.

The organisation recognises that adhering to the Billing and Cancellation Policy, combined with relevant consumer trade service policies and legislation, maximises both the organisation and customer’s best interests.

13.3 Billing

a) All customers are required to provide Da Capo Academy with accurate and complete billing information, including legal name, physical address, e-mail address and telephone number.

b) All customers are responsible for reporting to Da Capo Academy any changes in billing information within 30 days of such a change.

c) Customers shall be invoiced and charged for standard service charges plus any additional usage or service charges.

d) All customers are responsible for payment of invoices regardless of whether such invoices were actually received.

e) For customers participating in an automatic payment plan, all customers are responsible for being aware of the amount that shall be automatically charged from such customer's account each month.

f) For customers paying by cash or cheque, payments are due within 14 days after the date that the invoice is e-mailed or mailed by Da Capo Academy to the customer; all funds must be cleared and settled by this date or before any service is received.

g) When providing a cheque as payment, it authorizes us either to use information from your cheque to process the payment as a cheque transaction.

h) All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 60 days after the invoice is e-mailed or mailed by Da Capo Academy to the customer.

i) Each customer is responsible for payment for all services provided by Da Capo Academy.

j) With respect to customers that are provided "Pay-as-you-go" services, such services shall be billed by Da Capo Academy and paid before they receive any agreed service.

13.4 Ways to pay

Da Capo Academy accepts the following payment methods:

a) Online card payments via our website

b) Cash

c) Cheque (made payable to Da Capo Academy, Ltd)

d) Online bank transfer